Return & Refund Policy

Return & Refund Policy
At Torrance Electronics Inc, we want you to be completely satisfied with your purchase. Our Return & Refund Policy is designed to ensure a smooth and hassle-free return process if you're not fully satisfied.

1. Return Eligibility
We offer a 30-day return period from the date you receive your order. To be eligible for a return:

  • The item must be in the same condition as when received

  • Unused, unworn, and with original packaging (if applicable)

  • Accompanied by proof of purchase (e.g., receipt or order confirmation)

2. How to Initiate a Return
To start a return, please contact us at:
service@vigivorae.com

Once your return request is approved, you will receive:

  • A return shipping label

  • Detailed instructions on how and where to send your return

Important:
Items returned without prior authorization or a return label will not be accepted.

For any questions, feel free to reach out to us at service@vigivorae.com.

3. Damaged or Incorrect Items
We recommend inspecting your order upon delivery. If your item is defective, damaged, or not what you ordered, please contact us immediately. We will assess the issue and ensure it is resolved.

4. Non-Returnable Items
Certain items are non-returnable, including:

  • Perishable goods (e.g., food, plants, flowers)

  • Custom or personalized products

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees

We do not accept returns on:

  • Sale items

  • Gift cards

If you are uncertain whether your item qualifies for return, please contact us before proceeding with the return.

5. Exchanges
To exchange an item, please follow the return process for the original item. Once your return is accepted, you can place a new order for the replacement item.

6. EU – 14-Day Cooling-Off Period
For orders shipped to the European Union, you are entitled to cancel or return your order within 14 days, for any reason, without providing justification.

Conditions:

  • The item must be unused, unworn, with original tags

  • Must be in its original packaging

  • Proof of purchase required

This cooling-off period overrides the standard 30-day return policy.

7. Refunds
After we receive and inspect your return, we will notify you regarding your refund status. If approved:

  • Refunds will be processed to your original payment method

  • Please allow up to 10 business days for processing

  • Note: Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since the approval of your refund, please contact us at service@vigivorae.com.

8. Return Address
A return shipping label provided by Torrance Electronics Inc is required before sending any items.

Return Address:
Torrance Electronics Inc
1545 W Carson St,
Torrance, CA 90501, USA

Thank you for choosing Torrance Electronics Inc. We are committed to making your return process as smooth as possible.