Shipping Policy

Shipping Policy
At Torrance Electronics Inc, we believe that exceptional products deserve a seamless delivery process. This Shipping Policy outlines how we handle, ship, and deliver your order efficiently and sustainably.

Our Shipping Approach
We are committed to providing top-quality electronic products directly to you, with an emphasis on sustainability. To reduce environmental impact, we partner with trusted global manufacturers and fulfillment centers for direct shipping.

This approach enables us to:

• Offer well-designed, reliable electronic products

• Keep our prices fair by avoiding traditional retail markups

• Support sustainability and reduce waste by streamlining our supply chain

We thank you for your patience as we work to provide smarter, more eco-conscious shopping experiences.

1. Order Processing & Shipping Fee
Every order is processed with attention to detail.

Processing Time:

• Orders typically take 2–4 business days to process, including quality checks and packaging.

• During peak seasons (e.g., holidays or new product releases), processing may take up to 5 business days.

Shipping Fee:
We offer a flat shipping fee of $5.99 for all orders, no matter the destination.

2. Estimated Delivery Times
Delivery times vary based on location and fulfillment method.

Note: These are estimated times, not guaranteed dates.

We appreciate your understanding — high-quality products and thoughtful delivery take time.

3. Order Tracking
Once your order has shipped, you will receive an email with your tracking number.

Please note:

• It may take 1–3 business days for tracking updates to appear.

• If there is no update immediately, don’t worry — your package is still on its way.

4. Customs, Duties & Taxes
For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs fees, duties, or import taxes imposed by your country will be your responsibility.

• Torrance Electronics Inc is not liable for delays due to customs processing.

While customs fees are rare for electronics, they can vary based on your country's regulations.

5. Modifications & Cancellations
Once an order is placed, we begin processing it quickly.

If you need to make changes to your shipping address or cancel your order, please contact us within 12 hours at:
service@vigivorae.com

After this period, we are unable to make modifications or cancellations as the order moves into processing.

6. Lost or Damaged Packages
Your satisfaction is important to us, and we’re here to help in case something goes wrong.

Damaged Items:
If your package arrives damaged, please send a photo within 72 hours. We’ll send a replacement at no additional cost.

Lost in Transit:
If the carrier confirms your package is lost, we’ll send a replacement free of charge.

Thank you for choosing Torrance Electronics Inc. We look forward to ensuring a smooth delivery experience!